technical support

This topic contains 3 replies, has 2 voices, and was last updated by  Keith Taylor (GoutPal Admin) 5 years, 3 months ago.

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  • #16127

    Where can I email someone with specific questions when I can’t access either of your sites? There is no “feedback” link to report site problems.

    When I try to go to email links, I end up at a blue screen with black and white dots and a single line with a google search box. The main goutpal.com site displays the same screen.

    HELP HELP HELP HELP

    #16129

    How do I change the name of a forum topic? Should have used “How do I get technical support” or “How do I contact the webmaster” or both.

    #16134

    You have 45 minutes after posting to edit your post. After that time, the post is fixed, and the edit link disappears. This helps reduce confusion for other forum visitors. The 45 minutes is an arbitrary time. I think it was the default setting when I installed the forum software. I am open to discussion about changing this.

    Overall, I recommend carefully checking before you submit. Once the post is submitted, you should immediately read it again in it’s published form, and edit if you spot a mistake.

    In this instance there is absolutely no need to change the title. The post is about technical support and is unlikely to confuse anyone who is looking for gout information.

    Now, to answer your original questions:
    “Where can I email someone with specific questions when I can’t access either of your sites?”
    I do not offer email support, except to paying clients. I have considered offering paid support for gout sufferers, but I do not think there is enough interest to make it worth offering. I am always open to suggestions on this, so if you have any opinions, please let me know. In particular, I would be interested in knowing what people might be prepared to pay. I actually discussed this with a friend recently. My idea was to offer a gout support service where you only pay if you are free from gout pain. I am confident that I can relieve gout pain and stop it coming back. If there is genuine interest in this, the service would definitely include email, but I might also consider voice and video connections.

    Without that service, my support is provided here or through GoutPal on Google+ (https://plus.google.com/+Goutpal). Occasionally people seek support on my Facebook page, but Facebook is not designed for meaningful discussion, so that tends to be a waste of time. It is on my task-list to make this process clearer, and as a result of this thread I have increased it’s priority.

    There is no “feedback” link to report site problems.
    There used to be such a link and it got about 100 messages in a 3 month period. All of these were spam, with time-wasting or offensive links to spurious websites. I removed it in favor of this Using GoutPal forum.

    “When I try to go to email links, I end up at a blue screen with black and white dots and a single line with a google search box. The main goutpal.com site displays the same screen.”
    This has also been reported to me by another visitor via Google+. That person sent me a screenshot that showed something similar to what you describe. After several messages and clarifications I was able to prove that the problem was related to the visitor’s computer or Internet connection. There are several tools on the Internet that can capture screenshots. I have used the one at tools.pingdom.com to produce the attached picture.

    Unfortunately, we never worked out what the exact problem was. The visitor proved he had a problem by accessing GoutPal.com on his sister’s computer, but never told me if he had solved his problem.

    I hope I can assure you that I take this seriously. If I knew what the problem was caused by, I would try to find a way round it. Unfortunately, I cannot reproduce the problem. All I can suggest for now is things like clearing your browser cache, resetting your Internet access router, try a different browser. If you have local technical support for your computer, they might be able to help you.

    Finally, if there was specific gout problem that you were trying to address, please start a new post with full details, and I will try to provide you with the information you need.

    #16137

    I’ve had another thought about this.

    If you can save the web page from GoutPal.com, and compress it into a zip file, then please attach it to a reply here. If you do not know how to do this, please reply with your browser details (Firefox, Chrome, etc) and I will supply step by step instructions.

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